Eptura Workplace
Identified - Our Engineering team has identified the cause of the disruption affecting the Space floorplan tile not loading.

We are now working on implementing a solution to restore full functionality.

We will continue to monitor the situation closely and provide the next update by 9:30 pm CST.

We appreciate your patience as we work to resolve this issue.

Apr 03, 2025 - 22:27 UTC
Update - We are currently investigating an issue with workplace floorplan tiles not loading. Our Engineering team is currently investigating to determine the cause of the disruption. Next update will be posted at 5:30 CST
Apr 03, 2025 - 20:13 UTC
Investigating - We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
Apr 03, 2025 - 20:05 UTC

About This Site

Welcome to the Eptura Workplace System Status page

We’re as committed to keeping you informed as we are to ensuring uptime for the software that helps power your workplace. Aside from logging into Eptura Workplace, this is the best place to get the latest information on system availability and scheduled maintenance.

For training and technical documentation, browse our Knowledge Center. (https://support.iofficecorp.com/iOFFICE)

Need to report an issue? Get in touch with our support team any time by submitting a ticket (https://customer.eptura.com/s/) or if you have a question during business hours, call us at 800-505-0224.

System Status Operational
90 days ago
99.81 % uptime
Today
Eptura Workplace Modules Partial Outage
90 days ago
99.99 % uptime
Today
Space Module Partial Outage
90 days ago
99.94 % uptime
Today
Move Module Operational
90 days ago
100.0 % uptime
Today
Reservation Module Operational
90 days ago
100.0 % uptime
Today
Service Request Module Operational
90 days ago
100.0 % uptime
Today
Asset Module Operational
90 days ago
100.0 % uptime
Today
Inventory Module Operational
90 days ago
100.0 % uptime
Today
Mail Module Operational
90 days ago
100.0 % uptime
Today
Copy Module Operational
90 days ago
100.0 % uptime
Today
Visitor Module Operational
90 days ago
100.0 % uptime
Today
Insights Module Operational
90 days ago
100.0 % uptime
Today
Softspace Partial Outage
90 days ago
99.94 % uptime
Today
Apps Operational
90 days ago
100.0 % uptime
Today
Hummingbird App Operational
90 days ago
100.0 % uptime
Today
Service Request App Operational
90 days ago
100.0 % uptime
Today
Asset Manager App Operational
90 days ago
100.0 % uptime
Today
Mail App Operational
90 days ago
100.0 % uptime
Today
Visitor App Operational
90 days ago
100.0 % uptime
Today
Public API Operational
90 days ago
100.0 % uptime
Today
France - Eptura Workplace Uptime Operational
90 days ago
100.0 % uptime
Today
US - Eptura Workplace Uptime Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Resolved - We are pleased to inform you that the issue with Workplace not being accessible has been resolved. Our Engineering team has completed the necessary actions and verified that the service is now functioning normally.

A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.

Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out

Apr 3, 23:24 UTC
Monitoring - The issue has been fixed. We shall continue to monitor the situation for next 8 hours.
Apr 3, 09:03 UTC
Update - Eptura Workplace application is not accessible. We are currently investigating the issue.
Apr 3, 08:30 UTC
Investigating - We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
Apr 3, 08:05 UTC
Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Resolved - This incident has been resolved.
We will prepare a detailed RCA which will be available in 10 days.

Mar 31, 23:08 UTC
Monitoring - A fix regarding federation certificates has been implemented and we are monitoring the results.

If you are using SSO to log in and it's still not working, please raise this with our support team via your existing support case on the Customer Hub tracking this issue (or create one if one doesn't already exist).

Our next update will be 05:00 UTC tomorrow (24 hours from now).

Mar 31, 04:58 UTC
Update - We are continuing to investigate this issue and our next update will be by 04:30 UTC
Mar 31, 04:31 UTC
Update - Eptura Workplace users who use SSO to log in are being presented with the below error:

“Unexpected System Error
Sorry for the inconvenience. Please contact your administrator for assistance and provide the reference number below to help locate and correct the problem.

Reference #: ####-####“.

While we investigate this issue, please note that manual logins (non-SSO) remain functional.

Mar 31, 02:25 UTC
Investigating - We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
Mar 31, 02:19 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.