Identified - Our Engineering team has identified the cause of the disruption affecting the Space floorplan tile not loading.
We are now working on implementing a solution to restore full functionality.
We will continue to monitor the situation closely and provide the next update by 9:30 pm CST.
We appreciate your patience as we work to resolve this issue.
Apr 03, 2025 - 22:27 UTC
Update - We are currently investigating an issue with workplace floorplan tiles not loading. Our Engineering team is currently investigating to determine the cause of the disruption. Next update will be posted at 5:30 CST
Apr 03, 2025 - 20:13 UTC
Investigating - We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
Apr 03, 2025 - 20:05 UTC
Welcome to the Eptura Workplace System Status page
We’re as committed to keeping you informed as we are to ensuring uptime for the software that helps power your workplace. Aside from logging into Eptura Workplace, this is the best place to get the latest information on system availability and scheduled maintenance.
Need to report an issue? Get in touch with our support team any time by submitting a ticket (https://customer.eptura.com/s/) or if you have a question during business hours, call us at 800-505-0224.
System Status
Operational
90 days ago
99.81
% uptime
Today
Eptura Workplace Modules
Partial Outage
90 days ago
99.99
% uptime
Today
Space Module
Partial Outage
90 days ago
99.94
% uptime
Today
Move Module
Operational
90 days ago
100.0
% uptime
Today
Reservation Module
Operational
90 days ago
100.0
% uptime
Today
Service Request Module
Operational
90 days ago
100.0
% uptime
Today
Asset Module
Operational
90 days ago
100.0
% uptime
Today
Inventory Module
Operational
90 days ago
100.0
% uptime
Today
Mail Module
Operational
90 days ago
100.0
% uptime
Today
Copy Module
Operational
90 days ago
100.0
% uptime
Today
Visitor Module
Operational
90 days ago
100.0
% uptime
Today
Insights Module
Operational
90 days ago
100.0
% uptime
Today
Softspace
Partial Outage
90 days ago
99.94
% uptime
Today
Apps
Operational
90 days ago
100.0
% uptime
Today
Hummingbird App
Operational
90 days ago
100.0
% uptime
Today
Service Request App
Operational
90 days ago
100.0
% uptime
Today
Asset Manager App
Operational
90 days ago
100.0
% uptime
Today
Mail App
Operational
90 days ago
100.0
% uptime
Today
Visitor App
Operational
90 days ago
100.0
% uptime
Today
Public API
Operational
90 days ago
100.0
% uptime
Today
France - Eptura Workplace Uptime
Operational
90 days ago
100.0
% uptime
Today
US - Eptura Workplace Uptime
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We are pleased to inform you that the issue with Workplace not being accessible has been resolved. Our Engineering team has completed the necessary actions and verified that the service is now functioning normally.
A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days.
Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out
Apr 3, 23:24 UTC
Monitoring -
The issue has been fixed. We shall continue to monitor the situation for next 8 hours.
Apr 3, 09:03 UTC
Update -
Eptura Workplace application is not accessible. We are currently investigating the issue.
Apr 3, 08:30 UTC
Investigating -
We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
Apr 3, 08:05 UTC
Resolved -
This incident has been resolved. We will prepare a detailed RCA which will be available in 10 days.
Mar 31, 23:08 UTC
Monitoring -
A fix regarding federation certificates has been implemented and we are monitoring the results.
If you are using SSO to log in and it's still not working, please raise this with our support team via your existing support case on the Customer Hub tracking this issue (or create one if one doesn't already exist).
Our next update will be 05:00 UTC tomorrow (24 hours from now).
Mar 31, 04:58 UTC
Update -
We are continuing to investigate this issue and our next update will be by 04:30 UTC
Mar 31, 04:31 UTC
Update -
Eptura Workplace users who use SSO to log in are being presented with the below error:
“Unexpected System Error Sorry for the inconvenience. Please contact your administrator for assistance and provide the reference number below to help locate and correct the problem.
Reference #: ####-####“.
While we investigate this issue, please note that manual logins (non-SSO) remain functional.
Mar 31, 02:25 UTC
Investigating -
We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
Mar 31, 02:19 UTC