Update - We are pleased to report that after our fixes and testing we are seeing our systems return to normal, but as a precaution our incident response team will remain actively engaged in monitoring all services health. Again, we appreciate your patience during this time and are truly sorry for all inconveniences experienced. If you're being impacted of an issue not mentioned please do not hesitate to reach out to Customer Support right away. Our next update will be at 1:00 pm CST
Jul 23, 16:56 UTC

Update - We are happy to report that the fix for the Email Notification issue and the intermittent performance in loading floorplans was a success. Also, the ability to login into our Hummingbird App is now back to operational. We empathize and understand the impact on your businesses and are truly sorry for all inconveniences experienced. We will continue monitor these issues very closely. If you're being impacted of an issue not mentioned please do not hesitate to reach out to Customer Support right away. Our next update will be at 12:00 pm CST
Jul 23, 16:00 UTC

Update - We have identified and are beginning to implement the fix for the Email Notification issue affecting reservations and password resets and the intermittent performance in loading floorplans. The ability to login into our Hummingbird App is still intermittent affecting a subset of users. We continue to express our full understanding of the impact on your business as we continue mentor these issues very closely.
If you're being impacted of an issue not mentioned please do not hesitate to reach out to Customer Support right away. Our next update will be at 11:00 am CST.
Jul 23, 15:08 UTC

Update - We are investigating the Email Notification issue affecting reservations and password resets. In addition, a subset of users may still be experiencing intermittent performance in loading floorplans and the ability to login to our Hummingbird App.. We continue to express our full understanding of the impact on your business, and we continue to deploy all available resources to resolving these issues.
If you're being impacted of an issue not mentioned please do not hesitate to reach out to Customer Support right away. Our next update will be at 10:00 am CST.
Jul 23, 14:01 UTC

Update - We are still investigating the Email Notification issue and monitoring the situation. However, a subset of users may still be experiencing intermittent performance in loading maps. We are aware of this issue and are investigating it. Our next update will be at 9:00 am CST.
Jul 23, 12:59 UTC

Update - We are still investigating the Email Notification issue and monitoring the situation. Due to the length of time and nature of the issue another update will be posted 9:00 AM CST to allow our team time to investigate.
Jul 23, 10:02 UTC

Update - We are still investigating the Email Notification issue and monitoring the situation. Due to the length of time and nature of the issue another update will be posted 5:00 AM CST to allow our team time to investigate.
Jul 23, 06:00 UTC

Update - We are still investigating the Email Notification issue and monitoring for further impact. We will post a another update at 2:30 CST.
Jul 23, 05:30 UTC

Update - We are still investigating the Email Notification issue and monitoring for further impact. We will post another update at 12:30 CST.
Jul 23, 04:30 UTC

Update - We’ve resolved the issue with our map rendering service, we are continuing to investigate the e-mail notification issue. We will update at 11:30 CST
Jul 23, 03:07 UTC

Update - We’ve identified a lagging issue with our map rendering service as well as e-mail notifications. We continue to monitor and evaluate our modules for these types of interruptions and test and prepare appropriate fixes. We will continuously update you on any progress. if you're being impacted of an issue not mentioned please do not hesitate to reach out to Customer Support right away. Next update will be 10:30 CST
Jul 23, 02:20 UTC

Update - We are continuing to monitor for any extended issues. If you are experiencing issues, we encourage you to reach out to the support team immediately.
Jul 23, 01:14 UTC

Update - Our preliminary investigation is pointing us to an Azure-hosted server failure that occurred this morning, followed by DNS-related issues that prevented automatic recovery within the clustered environment of iOFFICE. The application server has been restored along with the configuration of the cluster which will result in improvement of the distribution of workload across the cluster for additional future resiliency. The Engineering team is continuing to closely monitor the environment and work with Microsoft to identify the underlying cause of the failure within Azure. A formal Root Cause Analysis will be provided within 5 business days. We ask customers that were affected by this incident to continue to engage with our support team. Our next update will be at 7:30 CST.
Jul 22, 23:43 UTC

Update - Engineering has completed a series of fixes and restarted core services related to this incident. We are seeing services begin to come back online again but continue to diligently work through these challenges. We understand how this incident impacted your business, and your patience is greatly appreciated. Please be assured that our engineers and incident response teams are committed and we will continue to provide hourly updates as we monitor the situation. Next update 6:30 pm CST
Jul 22, 22:33 UTC

Update - Our engineers and incident response teams are fully engaged investigating the continued intermittent inability to login and e-mail notifications disruptions. We continue to express our full understanding of the impact on your business, and we continue to deploy all resources to resolving the issue. Next update 5:30 PM cst
Jul 22, 21:35 UTC

Update - We are investigating continued issues; Engineering is working on recovering from an application failure that also exposed some additional issues in the failover functionality of our application hosting framework. We have partially recovered but have some additional configuration changes and service restarts that will be necessary to restore services, some customers may continue to experience inability to login and e-mail notifications. We continue to express our full understanding of the impact on your business, and we continue to deploy all resources to resolving the issue. Next update 4:30 PM
Jul 22, 20:43 UTC

Update - We have been receiving reports of e-mail notifications not fully operational, please be assured that our engineers and incident response teams are fully engaged investigating and monitoring these reports closely. We will continue to provide hourly and immediate updates until we are confident service health is optimum. Our next update is at 2:00pm CST
Jul 22, 18:01 UTC

Update - Engineering are still investigating this incident. We understand how an incident can impact your business, and we’re treating this very seriously and with urgency. Please be assured that our engineers and incident response teams are fully engaged to restore services as quickly as possible. We will continue to provide hourly and immediate updates once we have them. Our next update is at 12:00pm CST
Jul 22, 16:00 UTC

Update - We are continuing to work on a fix for this issue.
Jul 22, 15:01 UTC

Update - We are currently working on a fix, and will continue to work towards a resolution.
Jul 22, 15:01 UTC

Update - Engineering is continuing to work on a fix for this issue.
Jul 22, 13:57 UTC

Update - Engineering is still working on returning service back to normal.
Jul 22, 12:54 UTC

Update - Engineering has identified the issue and working on returning service.
Jul 22, 11:42 UTC

Update - We are continuing to work on a fix for this issue.
Jul 22, 11:05 UTC