Eptura Workplace
All Systems Operational

About This Site

Welcome to the Eptura Workplace System Status page

We’re as committed to keeping you informed as we are to ensuring uptime for the software that helps power your workplace. Aside from logging into Eptura Workplace, this is the best place to get the latest information on system availability and scheduled maintenance.

For training and technical documentation, browse our Knowledge Center. (https://support.iofficecorp.com/iOFFICE)

Need to report an issue? Get in touch with our support team any time by submitting a ticket (https://customer.eptura.com/s/) or if you have a question during business hours, call us at 800-505-0224.

System Status Operational
90 days ago
99.97 % uptime
Today
Eptura Workplace Modules Operational
90 days ago
99.97 % uptime
Today
Space Module Operational
90 days ago
99.97 % uptime
Today
Move Module Operational
90 days ago
99.97 % uptime
Today
Reservation Module Operational
90 days ago
99.97 % uptime
Today
Service Request Module Operational
90 days ago
99.97 % uptime
Today
Asset Module Operational
90 days ago
99.97 % uptime
Today
Inventory Module Operational
90 days ago
99.97 % uptime
Today
Mail Module Operational
90 days ago
99.97 % uptime
Today
Copy Module Operational
90 days ago
99.95 % uptime
Today
Visitor Module Operational
90 days ago
99.97 % uptime
Today
Insights Module Operational
90 days ago
99.97 % uptime
Today
Softspace Operational
90 days ago
99.97 % uptime
Today
Apps Operational
90 days ago
99.97 % uptime
Today
Hummingbird App Operational
90 days ago
99.97 % uptime
Today
Service Request App Operational
90 days ago
99.97 % uptime
Today
Asset Manager App Operational
90 days ago
99.97 % uptime
Today
Mail App Operational
90 days ago
99.97 % uptime
Today
Visitor App Operational
90 days ago
99.97 % uptime
Today
Public API Operational
90 days ago
100.0 % uptime
Today
France - Eptura Workplace Uptime Operational
90 days ago
100.0 % uptime
Today
US - Eptura Workplace Uptime Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 14, 2024

No incidents reported today.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.
A RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive post automatically.

Jun 10, 14:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 12:01 UTC
Update - We were seeing some error related to Auth Service. We have restarted the service and the Workplace application should be loading fine now.
Jun 10, 12:00 UTC
Investigating - We are currently investigating this issue.
Jun 10, 11:51 UTC
Identified - The issue with Users having the inability to access Eptura Workplace has been identified and a fix is being implemented. We will post another update at 8:30 am CST or sooner.
Jun 10, 11:28 UTC
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024
Postmortem - Read details
Jun 14, 14:19 UTC
Resolved - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.
A Detailed RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive updates automatically.

May 31, 17:23 UTC
Monitoring - A fix has been implemented. We are moving into the Monitoring Phase for the next 2 hours.
May 31, 15:31 UTC
Identified - The issue with Service Request notification not being sent has been identified and a fix is being implemented. We will post another update by 11:30am CST.
May 31, 12:29 UTC
Update - We are continuing to investigate this issue.
May 31, 11:02 UTC
Update - Our investigation will continue throughout the evening. Our next published update will be tomorrow, May 31, 2024 at 7:30am CST. We appreciate your continued patience as we work through this disruption.
May 31, 02:23 UTC
Update - We are continuing to investigate this issue. The next update will be provided at 7:38pm CST.
May 30, 20:38 UTC
Investigating - We continue to investigate this issue. The proposed fix did not resolve the issue. We appreciate your patience during this disruption. Another update will be provided at 3:26pm CST.
May 30, 18:26 UTC
Identified - The issue with Service Request notification not being sent has been identified and a fix is being implemented. We will post another update by 1:20pm CST.
May 30, 16:20 UTC
Investigating - We are currently investigating an issue with Service Request notifications not being sent. Our CloudOps team is currently investigating to determine the cause of the disruption. The next update will be posted at 11am CST
May 30, 14:11 UTC