Resolved -
All systems have returned to a stable state and customers should experience a return to regular functionality. We appreciate your patience as our team worked to identify a resolution. Reminder, As per our standard procedure we will continue to monitor operations, and will conduct a Root Cause Analysis and distribute the findings.
Sep 16, 21:07 UTC
Update -
As we continue to monitor system stability, we are able to report that the Hummingbird App is back and operational. Please do not hesitate to reach out to Customer Support if you are still experiencing any issues.
Sep 16, 20:01 UTC
Monitoring -
We are happy to report that Desktop systems have returned to a stable state and customers should experience a return to regular functionality. We are continuing to investigate a subsequent issue with the Hummingbird app and logins. We appreciate your patience as our team worked to identify a resolution. As per our standard procedure we will continue to monitor operations, and will conduct a Root Cause Analysis and distribute the findings.
Sep 16, 19:53 UTC
Update -
Our engineering team has identified the issue causing interrupted platform access and is committed to implementing a resolution quickly. Restoring your service is our top priority and we will continue to provide additional information related to this situation. Next update will be at 2:50pm CST or as information become available.
Sep 16, 18:59 UTC
Update -
As our engineering teams continue to diligently work to restore services, we thank you for your patience. We will continue to update our customers. Restoring service is our highest priority. Next update will be at 1:50pm CST or as information become available.
Sep 16, 17:59 UTC
Update -
Our Engineering team is still working to get services back to a functioning state. The issue is identified and we're working diligently for the next update at 12:50 PM CST
Sep 16, 16:50 UTC
Update -
We are continuing to work on a fix for this issue. Next update will be at 11:50am CST or as information become available,
Sep 16, 15:50 UTC
Identified -
Our incident response team has identified the issue and is working hard to bring services back online. Our next update will be at 10:50am CST or as new information comes available.
Sep 16, 14:51 UTC
Investigating -
iOFFICE is currently investigating an issue with customers site access.
Sep 16, 13:54 UTC