iOFFICE Status
All Systems Operational

About This Site

Welcome to the iOFFICE System Status page

We’re as committed to keeping you informed as we are to ensuring uptime for the software that helps power your workplace. Aside from logging into iOFFICE, this is the best place to get the latest information on system availability and scheduled maintenance.

For training and technical documentation, browse our Knowledge Center. (https://support.iofficecorp.com/iOFFICE)

Need to report an issue? Get in touch with our support team any time by submitting a ticket (https://support.iofficecorp.com/iOFFICE/Customer_Support_Ticket) or if you have a question during business hours, call us at 800-505-0224.

Apps Operational
90 days ago
99.75 % uptime
Today
Hummingbird App Operational
90 days ago
99.63 % uptime
Today
Service Request App Operational
90 days ago
99.67 % uptime
Today
Asset Manager App Operational
90 days ago
99.67 % uptime
Today
Mail App Operational
90 days ago
99.78 % uptime
Today
Visitor App Operational
90 days ago
100.0 % uptime
Today
iOFFICE Modules Operational
90 days ago
99.67 % uptime
Today
Space Module Operational
90 days ago
99.67 % uptime
Today
Move Module Operational
90 days ago
99.67 % uptime
Today
Reservation Module Operational
90 days ago
99.67 % uptime
Today
Service Request Module Operational
90 days ago
99.67 % uptime
Today
Asset Module Operational
90 days ago
99.67 % uptime
Today
Inventory Module Operational
90 days ago
99.67 % uptime
Today
Mail Module Operational
90 days ago
99.67 % uptime
Today
Copy Module Operational
90 days ago
99.67 % uptime
Today
Visitor Module Operational
90 days ago
99.67 % uptime
Today
Insights Module Operational
90 days ago
99.67 % uptime
Today
Public API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 25, 2021

No incidents reported today.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Resolved - After an extended monitoring and remediation period iOFFICE engineering and incident response teams are reporting that system health has returned and stabilized. We want to take a moment and thank our engineers who worked tirelessly to bring our platform back online. We also want to express our gratitude to you, our customers, who have worked with our support team and provided continuous feedback on remediations. We sincerely apologize and recognize the effects that this had on your companies. An official RCA will follow to empower iOFFICE champions in explaining the extended outage for their internal stakeholders. For any further issues or questions please do not hesitate to reach out to Customer Support.
Jul 23, 18:07 UTC
Update - We are pleased to report that after our fixes and testing we are seeing our systems return to normal, but as a precaution our incident response team will remain actively engaged in monitoring all services health. Again, we appreciate your patience during this time and are truly sorry for all inconveniences experienced. If you're being impacted of an issue not mentioned please do not hesitate to reach out to Customer Support right away. Our next update will be at 1:00 pm CST
Jul 23, 16:56 UTC
Update - We are happy to report that the fix for the Email Notification issue and the intermittent performance in loading floorplans was a success. Also, the ability to login into our Hummingbird App is now back to operational. We empathize and understand the impact on your businesses and are truly sorry for all inconveniences experienced. We will continue monitor these issues very closely. If you're being impacted of an issue not mentioned please do not hesitate to reach out to Customer Support right away. Our next update will be at 12:00 pm CST
Jul 23, 16:00 UTC
Update - We have identified and are beginning to implement the fix for the Email Notification issue affecting reservations and password resets and the intermittent performance in loading floorplans. The ability to login into our Hummingbird App is still intermittent affecting a subset of users. We continue to express our full understanding of the impact on your business as we continue mentor these issues very closely.
If you're being impacted of an issue not mentioned please do not hesitate to reach out to Customer Support right away. Our next update will be at 11:00 am CST.
Jul 23, 15:08 UTC
Update - We are investigating the Email Notification issue affecting reservations and password resets. In addition, a subset of users may still be experiencing intermittent performance in loading floorplans and the ability to login to our Hummingbird App.. We continue to express our full understanding of the impact on your business, and we continue to deploy all available resources to resolving these issues.
If you're being impacted of an issue not mentioned please do not hesitate to reach out to Customer Support right away. Our next update will be at 10:00 am CST.
Jul 23, 14:01 UTC
Update - We are still investigating the Email Notification issue and monitoring the situation. However, a subset of users may still be experiencing intermittent performance in loading maps. We are aware of this issue and are investigating it. Our next update will be at 9:00 am CST.
Jul 23, 12:59 UTC
Update - We are still investigating the Email Notification issue and monitoring the situation. Due to the length of time and nature of the issue another update will be posted 9:00 AM CST to allow our team time to investigate.
Jul 23, 10:02 UTC
Update - We are still investigating the Email Notification issue and monitoring the situation. Due to the length of time and nature of the issue another update will be posted 5:00 AM CST to allow our team time to investigate.
Jul 23, 06:00 UTC
Update - We are still investigating the Email Notification issue and monitoring for further impact. We will post a another update at 2:30 CST.
Jul 23, 05:30 UTC
Update - We are still investigating the Email Notification issue and monitoring for further impact. We will post another update at 12:30 CST.
Jul 23, 04:30 UTC
Update - We’ve resolved the issue with our map rendering service, we are continuing to investigate the e-mail notification issue. We will update at 11:30 CST
Jul 23, 03:07 UTC
Update - We’ve identified a lagging issue with our map rendering service as well as e-mail notifications. We continue to monitor and evaluate our modules for these types of interruptions and test and prepare appropriate fixes. We will continuously update you on any progress. if you're being impacted of an issue not mentioned please do not hesitate to reach out to Customer Support right away. Next update will be 10:30 CST
Jul 23, 02:20 UTC
Update - We are continuing to monitor for any extended issues. If you are experiencing issues, we encourage you to reach out to the support team immediately.
Jul 23, 01:14 UTC
Monitoring - Our engineers have completed all the fixes and services restarts. We are now moving the incident to monitoring and our support team will continue to be here to answer any questions. If you are still experiencing issues, we encourage you to reach out to the support team immediately.
Jul 23, 00:16 UTC
Update - Our preliminary investigation is pointing us to an Azure-hosted server failure that occurred this morning, followed by DNS-related issues that prevented automatic recovery within the clustered environment of iOFFICE. The application server has been restored along with the configuration of the cluster which will result in improvement of the distribution of workload across the cluster for additional future resiliency. The Engineering team is continuing to closely monitor the environment and work with Microsoft to identify the underlying cause of the failure within Azure. A formal Root Cause Analysis will be provided within 5 business days. We ask customers that were affected by this incident to continue to engage with our support team. Our next update will be at 7:30 CST.
Jul 22, 23:43 UTC
Update - Engineering has completed a series of fixes and restarted core services related to this incident. We are seeing services begin to come back online again but continue to diligently work through these challenges. We understand how this incident impacted your business, and your patience is greatly appreciated. Please be assured that our engineers and incident response teams are committed and we will continue to provide hourly updates as we monitor the situation. Next update 6:30 pm CST
Jul 22, 22:33 UTC
Update - Our engineers and incident response teams are fully engaged investigating the continued intermittent inability to login and e-mail notifications disruptions. We continue to express our full understanding of the impact on your business, and we continue to deploy all resources to resolving the issue. Next update 5:30 PM cst
Jul 22, 21:35 UTC
Update - We are investigating continued issues; Engineering is working on recovering from an application failure that also exposed some additional issues in the failover functionality of our application hosting framework. We have partially recovered but have some additional configuration changes and service restarts that will be necessary to restore services, some customers may continue to experience inability to login and e-mail notifications. We continue to express our full understanding of the impact on your business, and we continue to deploy all resources to resolving the issue. Next update 4:30 PM
Jul 22, 20:43 UTC
Identified - We are investigating a continued issue with our e-mail notifications, please be assured that our engineers and incident response teams are fully engaged and monitoring this issue closely. We will continue to provide hourly and immediate updates until we are confident service health is optimum. Our next update is at 3:00pm CST
Jul 22, 19:00 UTC
Update - We have been receiving reports of e-mail notifications not fully operational, please be assured that our engineers and incident response teams are fully engaged investigating and monitoring these reports closely. We will continue to provide hourly and immediate updates until we are confident service health is optimum. Our next update is at 2:00pm CST
Jul 22, 18:01 UTC
Monitoring - Engineering has identified and released a remedy for this incident. We are seeing services begin to come back online. We understand how this incident can impact your business, and your patience is greatly appreciated. Please be assured that our engineers and incident response teams are committed to a fully vetted Root Cause Analysis that will be provided in the coming days. We will continue to provide hourly and immediate updates until we are confident service health is optimum. Our next update is at 1:00 pm CST
Jul 22, 16:48 UTC
Update - Engineering are still investigating this incident. We understand how an incident can impact your business, and we’re treating this very seriously and with urgency. Please be assured that our engineers and incident response teams are fully engaged to restore services as quickly as possible. We will continue to provide hourly and immediate updates once we have them. Our next update is at 12:00pm CST
Jul 22, 16:00 UTC
Update - We are continuing to work on a fix for this issue.
Jul 22, 15:01 UTC
Update - We are currently working on a fix, and will continue to work towards a resolution.
Jul 22, 15:01 UTC
Update - Engineering is continuing to work on a fix for this issue.
Jul 22, 13:57 UTC
Update - Engineering is still working on returning service back to normal.
Jul 22, 12:54 UTC
Update - Engineering has identified the issue and working on returning service.
Jul 22, 11:42 UTC
Update - We are continuing to work on a fix for this issue.
Jul 22, 11:05 UTC
Identified - iOFFICE login services are down, affecting the web application and Hummingbird app. The issue has been identified and remediation is in progress.
Jul 22, 11:03 UTC
Jul 22, 2021
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021
Completed - The scheduled maintenance has been completed.
Jul 17, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 14:01 UTC
Scheduled - iOFFICE’s DevOps team will be testing configuration changes and will update the production suite during this maintenance window. We do not anticipate any downtime during this testing and change, we will be monitoring the system health closely.
Jul 14, 21:49 UTC
Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.