Eptura Workplace

All Systems Operational

About This Site

Welcome to the Eptura Workplace System Status page

We’re as committed to keeping you informed as we are to ensuring uptime for the software that helps power your workplace. Aside from logging into Eptura Workplace, this is the best place to get the latest information on system availability and scheduled maintenance.

For training and technical documentation, browse our Knowledge Center. (https://support.iofficecorp.com/iOFFICE)

Need to report an issue? Get in touch with our support team any time by submitting a ticket (https://customer.eptura.com/s/) or if you have a question during business hours, call us at 800-505-0224.

System Status Operational
90 days ago
99.97 % uptime
Today
Eptura Workplace Modules Operational
90 days ago
100.0 % uptime
Today
Space Module Operational
90 days ago
100.0 % uptime
Today
Move Module Operational
90 days ago
100.0 % uptime
Today
Reservation Module Operational
90 days ago
100.0 % uptime
Today
Service Request Module Operational
90 days ago
100.0 % uptime
Today
Asset Module Operational
90 days ago
100.0 % uptime
Today
Inventory Module Operational
90 days ago
100.0 % uptime
Today
Mail Module Operational
90 days ago
100.0 % uptime
Today
Copy Module Operational
90 days ago
100.0 % uptime
Today
Visitor Module Operational
90 days ago
100.0 % uptime
Today
Insights Module Operational
90 days ago
100.0 % uptime
Today
Softspace Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
100.0 % uptime
Today
Hummingbird App Operational
90 days ago
100.0 % uptime
Today
Service Request App Operational
90 days ago
100.0 % uptime
Today
Asset Manager App Operational
90 days ago
100.0 % uptime
Today
Mail App Operational
90 days ago
100.0 % uptime
Today
Visitor App Operational
90 days ago
100.0 % uptime
Today
Public API Operational
90 days ago
100.0 % uptime
Today
France - Eptura Workplace Uptime Operational
90 days ago
100.0 % uptime
Today
US - Eptura Workplace Uptime Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 18, 2025

No incidents reported today.

Jul 17, 2025
Resolved - Our team has completed the backlog of pending events, and the system is fully functional now.
Jul 17, 12:34 UTC
Update - The syncing problem between Microsoft Exchange and Eptura Workplace has been resolved. Our team is actively processing the backlog of events that occurred during this time period. To expedite this process, we have scaled our capacity, and we expect the backlog to be fully processed by the start of business on July 17.

Please note that desk bookings (ME Spaces) in Workplace are not affected. There may be a short delay in syncing your Microsoft and Eptura calendars. We appreciate your understanding and patience as we work to ensure everything is running smoothly.

Jul 16, 17:04 UTC
Update - Our Engineering team has identified that the system is working on clearing the backlog of events. As it is taking longer than normal due to sudden influx of events, some delays are expected to continue till the queue is fully cleared.

We shall continue to monitor the situation and post an update by 18:30 US Central Time.

Jul 16, 12:21 UTC
Monitoring - The third-party vendor has provided a possible solution, and our team is currently implementing/monitoring the situation. While we do not yet have an estimated time for confirmation, however, we will continue to share updates as we learn more.

We apologize for any inconvenience and are committed to restoring full functionality as soon as possible. Thank you for your understanding and patience. Our next update will be provided at 6:30 AM CST.

Jul 16, 07:30 UTC
Update - Our third-party vendor’s Office 365 continues to investigate.

We are actively working with the vendor to identify the root cause and restore functionality. While we do not yet have an estimated time for resolution, we will continue to share updates as we learn more.

The next update will be 1 AM CST.

We apologize for the inconvenience and appreciate your continued patience as we work to resolve this issue.

Jul 15, 23:59 UTC
Update - Our third-party vendor’s Office 365 integration is still under investigation. At this time, update messages (webhooks) from Microsoft are not reaching the Eptura Calendar service, preventing new calendar events and updates from syncing.

We are actively working with the vendor to identify the root cause and restore functionality. While we do not yet have an estimated time for resolution, we will continue to share updates as we learn more.

We apologize for the inconvenience and appreciate your continued patience as we work to resolve this issue.

Jul 15, 18:31 UTC
Investigating - Our third-party vendor's Office 365 Integration has stopped sending update messages (webhooks) to the Eptura Calendar service, causing no new calendar events or updates to sync. We have contacted the vendor and are working with them to resolve the issue. We are awaiting an estimated time of resolution and will provide updates as soon as possible. Once the issue is fixed, there may be some delay in syncing your Microsoft and Eptura calendars.

We apologize for any inconvenience and are committed to restoring full functionality as quickly as we can. Thank you for your understanding and patience. Our next update will be provided at 1:00 PM CT

Jul 15, 15:40 UTC
Jul 16, 2025
Jul 15, 2025
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.