As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. A RCA will be posted in this incident in 10 business days. Please stay subscribed to the page to receive post automatically.
Posted Nov 27, 2024 - 02:10 UTC
Monitoring
A fix has been implemented by increasing resources. We are moving into the Monitoring Phase for the next 2 hours.
Posted Nov 26, 2024 - 22:50 UTC
Update
We are currently investigating an issue with Inability to use load DWG via SoftSpace and Inability to attach files to the Copy Module. Our Cloud Ops team is currently investigating to determine the cause of the disruption. Next update will be posted at 5 PM CST.
Posted Nov 26, 2024 - 20:01 UTC
Investigating
We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
Posted Nov 26, 2024 - 19:57 UTC
This incident affected: Eptura Workplace Modules (Copy Module, Softspace).