S1 - Users having the inability to access Eptura Workplace
Incident Report for Eptura Workplace
Resolved
As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.
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Posted Jun 10, 2024 - 14:00 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 10, 2024 - 12:01 UTC
Update
We were seeing some error related to Auth Service. We have restarted the service and the Workplace application should be loading fine now.
Posted Jun 10, 2024 - 12:00 UTC
Investigating
We are currently investigating this issue.
Posted Jun 10, 2024 - 11:51 UTC
Identified
The issue with Users having the inability to access Eptura Workplace has been identified and a fix is being implemented. We will post another update at 8:30 am CST or sooner.
Posted Jun 10, 2024 - 11:28 UTC
This incident affected: Eptura Workplace Modules (Space Module, Move Module, Reservation Module, Service Request Module, Asset Module, Inventory Module, Mail Module, Copy Module, Visitor Module, Insights Module), System Status, and Apps (Hummingbird App, Service Request App, Asset Manager App, Mail App, Visitor App).